Shipping & Delivery
Please be assured that we ship all our orders in good faith. Once parcels leave our doors we rely on our shipping partners to do their part, according to the time frames below. You will be sent tracking details so that you can see the progress of your order leading to safe delivery.
Rates & Speeds
United Kingdom
RATES:
- FREE SHIPPING for order values more than £50
- £3.50 charged for order values less than £50
- £9.95 charged for Next Day Delivery
COURIER DELIVERY SPEEDS:
- UK Standard | Royal Mail Tracked 48
- Royal Mail special delivery | Next Working Day*
*orders to be received by noon, a signature will be required on delivery, this service does not include weekends. ie if you place an order using this service on Friday before noon, your order will arrive with you on Monday.
DUTIES & TAXES INCLUDED
- Please see info on our zero duty zones below
United States Mainland
RATES:
- FREE SHIPPING for order values more than USD $250
- USD $35 charged for order values less than USD $250
COURIER DELIVERY SPEEDS:
- Order value less than USD $640 | 3-7 working days
- Order value more than USD $640 | 5-10 working days
DUTIES & TAXES INCLUDED
- Please see info on our zero duty zones below
Europe
RATES:
- FREE SHIPPING for order values more than €200 |
- €35 charged for order values less than €200
COURIER DELIVERY SPEEDS:
- 3-5 working days
DUTIES & TAXES INCLUDED
- Please see info on our zero duty zones below
Rest of the World
RATES:
- FREE SHIPPING for order values more than $250
- USD $45 charged for order values less than $250
COURIER DELIVERY SPEEDS:
- Tracked courier, allow up to 10 days
DUTIES & TAXES
- You may need to pay extra import duties and taxes on delivery.
- Please click here for more info.
Product Exclusions
Please understand that some of our fragile and oversized items are not included in our free international shipping offer and may take up to 14 working days to arrive.
Fragile
- Fine Bone China sets
Oversized
- Fabric
- Wallpaper
If you live outside of the USA, EU or UK please contact us at sales@pinkhousemustique.com for delivery options for ordering fragile or oversized items.
Import Duties & Taxes
All website orders are handled by our international fulfilment center in the UK.
USA, EU* & UK
The cost of all duties & taxes are pre-paid in the total when you checkout. There will be no additional import fees when your order arrives within these country destinations.
*Please check the drop down list of EU countries covered in our zero duties zones list below.
For all other shipping destinations duties & taxes are not included at checkout - please read advice for REST OF WORLD below.
Zero Duties Zones
Click here to check the list of delivery countries where duties & taxes are covered at checkout:
- USA
- Austria
- Belgium
- Bulgaria
- Croatia
- Cyprus
- Czechia
- Denmark
- Estonia
- Finland
- France
- Germany
- Gibraltar
- Greece
- Guernsey
- Hungary
- Ireland
- Isle of Man
- Italy
- Jersey
- Latvia
- Lithuania
- Luxembourg
- Malta
- Monaco
- Netherlands
- Norway
- Poland
- Portugal
- Romania
- Slovakia
- Slovenia
- Spain
- Sweden
- Switzerland
- United Kingdom
REST OF WORLD
If your delivery country is not listed in our zero duties zones then your order may be subject to import taxes, customs duties, and/or fees imposed by the destination country.
These charges will typically be due once the shipped goods arrive at the country of destination and will usually not be released by the courier to your address until you have paid all applicable fees.
Import charges can vary widely but are most commonly based on the price and type of item, package weight and dimensions, origin country, and the taxes, duties and fees of the destination country.
You can estimate if your order will incur import duty at https://www.simplyduty.com/import-calculator/
