FAQs

Certain of our linen prints form our "classics" collections, so these are restocked, likewise our plain shirts, shorts, pants and dresses. All other print collections across linens, silks and swim are limited editions and will not come back into stock.

Pink House brands are available at many international boutiques & resorts. Click here to check our stockist map.

Gift Cards are available in set denominations and available to buy online by clicking here.

Please note that Gift Cards can only be redeemed in the currency they were bought in.

If you would like to purchase a Gift Card with a different denomination to that shown online, please contact us using the form below and we will be happy to help.

Our Gift Cards have no expiry date, so you need have no worries about using it within a certain time frame.

Tax charged on purchases made online cannot be recovered through the VAT Retail Export Scheme.  

We have a single consumer pricing policy for a consistent customer experience and as such, we do not adjust the price for any region regardless of whether it’s lower / higher than UK Standard VAT. 

We are reviewing the complexities that this can cause online. In the meantime we cannot offer any tax refunds. 

The Pink House boutique on Mustique is our sister company and while we are obviously very close we don't necessarily stock all the same items. We’re sisters - not twins!

The Pink House boutique on Mustique island is our sister company but we are separate business entities and so unfortunately we cannot accept returns or refund items bought from the shop on Mustique.

We can happily put you in touch with the shop staff on-island to see if they can help you.

Add the code at checkout, where your discount will be calculated and applied to your purchases.

If you’re not quite sure which size is right for you, refer to our size guides - they are located underneath the available sizes for each of our products.

You can also check our Size Guides for our full product range here.

Alternatively, you can contact a member of our customer services team using the form below who will be happy to provide fit and style advice.

Our full price items are always sent out individually wrapped in our signature Pink House white toile tissue paper and Lotty B silks in a beautiful gift box.

However, if you'd like to make an extra special delivery, we can gift wrap your order in luxury wrapping paper and ribbon together with a personal message handwritten onto one of Lotty's special edition greetings cards at a charge of $10.

Please note, no product pricing information is visible to the recipient with this service.

You can pay in your own currency.

Gift Cards are used as a form of payment when you checkout, you just need to enter your Gift Card code in the order summary section at checkout. Click "Apply" and the value of your card will be deducted from your final order total which includes shipping and taxes.

Yes, you can continue to use your same Gift Card code against purchases until the balance is used up in full. There is no expiry date, so no panic or hurry to use it within a certain time frame. If you have forgotten how much you have left on your balance please contact us and we will be happy help you.

Yes, Gift Cards are a form of payment and therefore you can redeem more than one gift card during checkout and also apply relevant special offer or discount codes if they are valid and apply to the products in your basket.

Please contact our team as soon as possible to make a change or to cancel your order. Please email sales@pinkhousemustique.com clearly stating your order number and your full name.

If your order has already been picked and packed and all of the relevant courier documentation has been printed and confirmed, unfortunately changes to size, color or quantity of your items, delivery address or delivery instructions will not be possible.

Please note, during our sale periods, it is not possible to make any amendments or cancellation to orders.

Once your order has been despatched, you will receive a shipping notification by email. The email will contain the tracking reference which you can use for updates on the progress of your order.

If your order has arrived incomplete or with the wrong items, please contact our customer services team on sales@pinkhousemustique.com with your order number and tracking information.

We aim to dispatch your Atelier order within 5 working days, but please allow up to 3 weeks for the production and delivery of these made-to-order garments.

Once your order is shipped, you will receive confirmation via email which will include your tracking information.

If you have activated a customer account with us you can also log into your account to check the tracking number and follow the status of your order.

Our fulfilment center is based in the UK. Orders received before 12noon (GMT) Monday - Thursday will be shipped the following day. Orders received before 12 noon (GMT) on Friday will be shipped the following Monday.

Yes. As long as our couriers can accept an address we will ship to whatever address you provide us with.

If, for any reason, our couriers will not accept your address, our customer services team will get in touch with you to discuss options.

We ship mostly from our international fulfilment center in the UK. Some of our fabrics and homeware products are held in and shipped from the USA.

US customers: We are currently delivering orders to the USA with the cost of all duties & taxes pre-paid. There are no additional import fees when your order arrives.

European customers: Unfortunately, post-Brexit some orders shipped to EU countries will now have duties & taxes applied. We are currently bearing the additional cost to minimize the inconvenience and confusion for our European customers.

We currently cover the cost of all import duties & taxes to the following destinations: USA, UK, Austria, Belgium, Bulgaria, Croatia, Cyprus, Czechia, Denmark, Estonia, Finland, France, Germany, Gibraltar, Greece, Guernsey, Hungary, Ireland, Isle of Man, Italy, Jersey, Latvia, Lithuania, Luxembourg, Malta, Monaco, Netherlands, Norway, Poland, Portugal, Romania, Slovakia, Slovenia, Spain, Sweden, Switzerland.

This policy and the list of countries it covers is subject to change without notice.

If your delivery address is outside of the countries listed above then your order may be subject to import taxes, customs duties, and/or fees imposed by the destination country. These charges will typically be due once the shipped goods arrive at the country of destination and will usually not be released by the courier to your address until you have paid all applicable fees.

Import charges can vary widely but are most commonly based on the price and type of item, package weight and dimensions, origin country, and the taxes, duties and fees of the destination country.

You can estimate if your order will incur import duty at https://www.simplyduty.com/import-calculator/

Our international orders are sent with trusted couriers, usually DHL, UPS or Fedex and normally arrive within 5 working days. Very occasionally orders are delayed coming through customs, particularly during vacations or very busy sales periods. We will have sent you tracking details, which should indicate where your order is.

However, if your order hasn't arrived after 10 working days, please contact our customer services team at sales@pinkhousemustique.com quoting your order number and tracking details. We will do our best to help.

Please contact our customer services team at sales@pinkhousemustique.com quoting your order number and tracking information.

For details on delivery charges and timescales by region, please visit our Shipping & Delivery page.

Please note some delivery options may be unavailable during our busy periods.

We ship across the globe from our main warehouse in the UK. When placing your order online, please enter all of your details including your billing and shipping address(es).
At checkout, you will see all of the delivery options, estimated time of shipping and the charges relevant to your delivery location.

We are currently unable to ship to Belarus, Ukraine and Russia.

For more details on delivery charges and timescales by region, please visit our Shipping & Delivery page.

Please note that some delivery options may not be available during our busy periods.

It is important to us that you are completely satisfied with your purchase.

If you are not happy with your selection, we will gladly issue a refund for the value of the merchandise (original shipping and handling fees are non-refundable), if you return to us within 30 days of purchase.

Please note that you must pay the cost to return your items to our fulfilment centers - wherever in the world you may be. Each order is shipped together with a Returns Form with our address.
(Customs and duty fees, if applicable, if you are outside the United Kingdom or the United States are also your responsibility).

It is recommended that you obtain a proof of postage receipt and use a recorded service as we cannot be held responsible for any lost parcels.

Your refund will be issued within 14 working days from receipt of your return (conditions below).

Please ensure that your item is returned to us in its original condition and packaging, with all labels intact. Goods must be unworn and unwashed and where relevant hygiene strips must be in place.

We cannot accept returns if:
- Any item is returned more than 30 days after purchase.
- Any item is damaged, has missing parts or is not in its original condition.

1) Simply complete the Returns Form that is enclosed with your order and post back to us along with your unwanted items mark clearly with "RETURNING GOODS"

2) Please notify us at returns@pinkhousemustique.com including your order number so that we know to expect your goods.

Please note that you are responsible for the postage cost to return your items (plus customs and duty fees, if applicable, if you are outside the United Kingdom or the United States).

We suggest that you request a receipt for any item that you post because we cannot take responsibility for items that, for whatever reason, fail to reach our warehouses.

Exchanged goods are sent back out to you free of charge.

Products purchased from one of our stockists, 3rd party retailers or wholesale partners must be returned directly to them.

Your refund will be issued within 14 working days from receipt of your returned item(s).

Please carefully check your items when they arrive to ensure you are completely satisfied. Should you receive a faulty/damaged item, please email us at returns@pinkhousemustique.com to let us know how the items is faulty (together with photographs) and then follow the Returns Procedure here.

These are a choice of upholstery and drapery fabrics that are suitable for use both inside and outside.

Our indoor/outdoor performance fabrics achieve high performance standards by being constructed with a combination of solution dyed Olefin and a high energy dyed polyester. This combination offers a level of design and style consistent with interiors, but is durable enough for the outdoors.

No. The indoor/outdoor performance fabric yarns are inherently stain resistant; meaning the durability, cleanability and fade resistance are permanent for the life of the fabric.

No. Our indoor/outdoor performance fabrics are completely free of PFAS (including C6). We are proud to make a product that is safe for your family to live on and is manufactured using sustainable, environmentally friendly practices.

All indoor/outdoor performance fabric products are classified as heavy duty residential textiles that are also suitable for use in hospitality and commercial settings. Further, our indoor/outdoor performance fabrics exceeds all industry standards and testing methods for pilling, seam strength, abrasion and flammability. Every piece of performance fabric is inspected for quality prior to leaving the mill.

Our indoor/outdoor performance fabrics will repel liquid, but are not waterproof. The indoor/outdoor performance fabrics dry fast, but we recommend bringing in any outdoor cushions during heavy rain storms.

The indoor/outdoor performance fabric range has properties that prevent the development of mold and mildew, but please be advised that mold and mildew can grow on dirt and other substances embedded in the fabric. Visit our "How To Clean" for instructions on how to remove dirt and other outdoor stains.

They are designed to be between 54” - 56” average.

No. Our indoor/outdoor performance fabrics are perfect for the outdoors because it is fade resistant due to the UV properties of the yarns, which also makes it suitable for any room inside that has direct sunlight.

Our performance fabrics supplier have been making fabric in North Carolina for over a 100 years and employ 900 local residents. They are a proudly 100% employee owned company.

Our Performance Fabrics meet all upholstery standards for furniture, indoors or out! In addition to furniture, they make a great choice for decorative items such as: pillows; curtains; ottomans; headboards; dining chairs and barstools.

Yes. Our Performance Fabrics meet all the requirements as outlined in California Proposition 65.

Yes. Our Performance Fabrics pass the test requirements set forth in TB - 117.

Our fabrics are easily cleaned with any household soap and water. For more stubborn stains (such as red wine or permanent marker), bleach can be used and it will not discolor or harm the fabric.

For detailed cleaning instructions please click here