HOW WE USE YOUR DATA

The Pink House Mustique Ltd uses your personal data:

• to provide goods and services to you;
• to manage any registered account(s) that you hold with us;
• to verify your identity;
• for crime and fraud prevention, detection and related purposes;
• with your agreement, to contact you electronically about promotional offers and products and services which we think may interest you;
• for market research purposes - to better understand your needs;
• to enable The Pink House Mustique Ltd to manage customer service interactions with you; and
• where we have a legal right or duty to use or disclose your information (for example in relation to an investigation by a public authority or in a legal dispute).

Marketing

Promotional communications
The Pink House Mustique Ltd uses your personal data for electronic marketing purposes (with your consent) and may send you postal mail to update you on the latest Pink House offers.  
The Pink House Mustique Ltd aims to update you about products & services which are of interest and relevance to you as an individual. 
You have the right to opt out of receiving promotional communications at any time, by:

1. changing marketing preferences via your Pink House account;
2. making use of the simple “unsubscribe” link in emails or the “STOP” number for texts; and/or
3. contacting Pink House via the contact channels set out in this Policy.

Sharing data with third parties

Our service providers and suppliers
In order to make certain services available to you, we may need to share your personal data with some of our delivery service providers.
Pink House only allows its service providers to handle your personal data when we have confirmed that they apply appropriate data protection and security controls.  We also impose contractual obligations on service providers relating to data protection and security, which mean they can only use your data to provide services to Pink House and to you, and for no other purposes.
Other third parties
Aside from our service providers, Pink House will not disclose your personal data to any third party, except as set out below.  We will never sell or rent our customer data to other organisations for marketing purposes.
We may share your data with:

• governmental bodies, regulators, law enforcement agencies, courts/tribunals and insurerswhere we are required to do so: -
• to comply with our legal obligations;
• to exercise our legal rights (for example in court cases);
• for the prevention, detection, investigation of crime or prosecution of offenders; and
• for the protection of our employees and customers.

International transfers

To deliver products and services to you, it is sometimes necessary for Pink House to share your data outside of the European Economic Area. This will typically occur when service providers are located outside the EEA or if you are based outside the EEA. These transfers are subject to special rules under data protection laws.
If this happens, we will ensure that the transfer will be compliant with data protection law and all personal data will be secure. Our standard practice is to use ‘standard data protection clauses’ which have been approved by the European Commission for such transfers. Those clauses can be accessed here.

 

How long do we keep your data?

We will not retain your data for longer than necessary for the purposes set out in this Policy.
Different retention periods apply for different types of data, however the longest we will normally hold any personal data is 6 years.

For any further information or queries regarding this Policy please contact us by
email at: info@pinkhousemustique.com

By post:
The Pink House Mustique
Unit 10A Chaldicott Barns, Tokes Lane, Semley, Shaftesbury, Dorset SP7 9AW
United Kingdom

By phone: 020 7193 7525

 

COOKIES

What Are Cookies?

A cookie is a small file that is downloaded onto your computer when you visit a website.  It allows us to recognise and tailor our site to you and it won’t harm your computer.  

 

Opting Out of Cookies

If you prefer, you can restrict, block or delete cookies by changing your browser settings but that may mean that you won’t be able to add and buy products from our store. You can find out how to do this here: http://www.allaboutcookies.org/

 

What we use Cookies for

-To store whether a user has seen and/or dismissed the cookie policy notification message upon initial site load. This enables you to hide the notification once you have seen it and expires 90 days after it was set.

-For Shopify to store information about your session (referrer, landing page, etc.)

-Used by our internal stats tracker to record the number of visits to our shop

-Stores information about the contents of your cart

-Stores session information for the checkout process

 

Additional cookies due to installed apps:

-Google Analytics: Tracks who visits store and from where (persistent for a very short period)

-PayPal: Unique to each user for payment transactions (sessional)

 

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Privacy Policy

Last Updated On 07-Nov-2024
Effective Date 07-Nov-2024

This Privacy Policy describes the policies of The Pink House Mustique Ltd, The Pink House Mustique, Unit 10A, Chaldicott Barns, Semley, Dorset SP7 9AW, United Kingdom of Great Britain and Northern Ireland (the), email: henny@pinkhousemustique.com, phone: +442071937525 on the collection, use and disclosure of your information that we collect when you use our website ( www.pinkhousemustique.com ). (the “Service”). By accessing or using the Service, you are consenting to the collection, use and disclosure of your information in accordance with this Privacy Policy. If you do not consent to the same, please do not access or use the Service.

We may modify this Privacy Policy at any time without any prior notice to you and will post the revised Privacy Policy on the Service. The revised Policy will be effective 180 days from when the revised Policy is posted in the Service and your continued access or use of the Service after such time will constitute your acceptance of the revised Privacy Policy. We therefore recommend that you periodically review this page.

1. Information We Collect:

   We will collect and process the following personal information about you:

   1. Name
   2. Email
   3. Mobile
   4. Date of Birth
   5. Address
   6. Payment Info

2. How We Collect Your Information:

   We collect/receive information about you in the following manner:

   1. When a user fills up the registration form or otherwise submits personal information
   2. Interacts with the website
   3. From public sources

3. How We Use Your Information:

   We will use the information that we collect about you for the following purposes:

   1. Marketing/ Promotional
   2. Creating user account
   3. Testimonials
   4. Customer feedback collection
   5. Processing payment
   6. Support
   7. Manage customer order
   8. Dispute resolution
   9. Manage user account

   If we want to use your information for any other purpose, we will ask you for consent and will use your information only on receiving your consent and then, only for the purpose(s) for which grant consent unless we are required to do otherwise by law.

4. How We Share Your Information:

   We will not transfer your personal information to any third party without seeking your consent, except in limited circumstances as described below:

   1. Ad service
   2. Marketing agencies
   3. Analytics
   4. Data collection & process

   We require such third party’s to use the personal information we transfer to them only for the purpose for which it was transferred and not to retain it for longer than is required for fulfilling the said purpose.

   We may also disclose your personal information for the following: (1) to comply with applicable law, regulation, court order or other legal process; (2) to enforce your agreements with us, including this Privacy Policy; or (3) to respond to claims that your use of the Service violates any third-party rights. If the Service or our company is merged or acquired with another company, your information will be one of the assets that is transferred to the new owner.

5. Retention Of Your Information:

   We will retain your personal information with us for 90 days to 2 years after user accounts remain idle or for as long as we need it to fulfill the purposes for which it was collected as detailed in this Privacy Policy. We may need to retain certain information for longer periods such as record-keeping / reporting in accordance with applicable law or for other legitimate reasons like enforcement of legal rights, fraud prevention, etc. Residual anonymous information and aggregate information, neither of which identifies you (directly or indirectly), may be stored indefinitely.

6. Your Rights:

   Depending on the law that applies, you may have a right to access and rectify or erase your personal data or receive a copy of your personal data, restrict or object to the active processing of your data, ask us to share (port) your personal information to another entity, withdraw any consent you provided to us to process your data, a right to lodge a complaint with a statutory authority and such other rights as may be relevant under applicable laws. To exercise these rights, you can write to us at henny@pinkhousemustique.com. We will respond to your request in accordance with applicable law.

   You may opt-out of direct marketing communications or the profiling we carry out for marketing purposes by writing to us at henny@pinkhousemustique.com.

   Do note that if you do not allow us to collect or process the required personal information or withdraw the consent to process the same for the required purposes, you may not be able to access or use the services for which your information was sought.

7. Cookies Etc.

   To learn more about how we use these and your choices in relation to these tracking technologies, please refer to our Cookie Policy.

8. Security:

   The security of your information is important to us and we will use reasonable security measures to prevent the loss, misuse or unauthorized alteration of your information under our control. However, given the inherent risks, we cannot guarantee absolute security and consequently, we cannot ensure or warrant the security of any information you transmit to us and you do so at your own risk.

9. Third Party Links & Use Of Your Information:

   Our Service may contain links to other websites that are not operated by us. This Privacy Policy does not address the privacy policy and other practices of any third parties, including any third party operating any website or service that may be accessible via a link on the Service. We strongly advise you to review the privacy policy of every site you visit. We have no control over and assume no responsibility for the content, privacy policies or practices of any third party sites or services.

10. Grievance / Data Protection Officer:

    If you have any queries or concerns about the processing of your information that is available with us, you may email our Grievance Officer at The Pink House Mustique Ltd, The Pink House Mustique, Unit 10A, Chaldicott Barns, Semley, email: henny@pinkhousemustique.com. We will address your concerns in accordance with applicable law.

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